Utility Equipment Production Case Study Business Objective: A manufacturer of utility equipment was in the process of redesigning some of its meter products and sought customer input to help guide their efforts. Research Objective: Research was commissioned to explore reactions among utility engineers to various new meter designs. Methodology: Over several years, in conjunction with national customer meetings, several half-day sessions were conducted with utility personnel on a variety of issues (e.g., residential, small business and large-scale manufacturer metering; measuring usage at power substations, new product development). This particular study was part of that effort. The Result: Based on engineer input, the manufacturer was able to make adjustments to the new meter designs that improved their functionality and appeal to customers.
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