A manufacturer of utility equipment was in the process of redesigning some of its meter products and sought customer input to help guide their efforts.

Research Objective:

Research was commissioned to explore reactions among utility engineers to various new meter designs.

Methodology:

Over several years, in conjunction with national customer meetings, several half-day sessions were conducted with utility personnel on a variety of issues (e.g., residential, small business and large-scale manufacturer metering; measuring usage at power substations, new product development). This particular study was part of that effort.

The Result:

Based on engineer input, the manufacturer was able to make adjustments to the new meter designs that improved their functionality and appeal to customers.